How do I choose my size?

All products sold on our site use European sizing. If you are unsure which size to choose, please consult our size chart.

When can I expect my order?

We generally ship orders within 1 to 3 business days (excluding weekends).

Processing time: 1–3 business days. Orders containing more than 10 items may take slightly longer.

Delivery time: You can expect to receive your order within 5 to 25 business days, depending on the shipping method used.

How do I cancel my order?

You must contact us to cancel. If the items in your order have not yet been printed or shipped, we will cancel the order for you.

How can I track my order?

Once your order has shipped, we will send you an email to keep you updated. Please ensure you provide the correct email address and add our email address to your safe sender list (whitelist).

If an order contains multiple items, they may be split and shipped in separate packages, each with its own delivery date and tracking information.

What happens if my package gets lost?

Don't worry! If your package is lost, simply send us an email or a message via our site, and we will send you a replacement package.

Do you charge taxes?

We, the seller, have already covered all customs duties, so you will not have to pay any additional fees when collecting your package.

How can I correct mistakes in my order?

You can change your order details by contacting us before the order ships; however, please note that the processing time in such cases will take longer than usual.

To ensure smooth delivery, please verify and confirm your order details before submitting. Once an order has shipped, we cannot change the details. We appreciate your understanding.

Can I return the product?

Yes; please check the link to our return policy or feel free to contact us.

Can I place an order via email or phone?

It is much faster and more convenient to process your order if you place it directly on our website. If you need assistance, please contact customer service so we can help you.

Can I get a refund if the product has quality issues?

Yes. Please contact us immediately and provide clear photos of the issue. We will provide appropriate compensation.

Are all items in stock?

Thank you for your interest. All new seasonal items sold on our website are currently in stock. You can place an order online directly. (However, due to delayed notifications from manufacturers, there may be a lag in inventory updates. If an item is out of stock after you purchase it, we will contact you promptly via email to arrange a replacement).